Last updated: 18 August 2026

We want you to be happy with every order. If something's not right, here's how returns, exchanges and refunds work.

1. Your Australian Consumer Law rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, not as described or doesn't do what it should, you're entitled to a repair, replacement or refund. These rights are in addition to the change-of-mind offer below.

2. Changed your mind?

On top of your legal rights, you have a 30-day change-of-mind window — 30 days from delivery to ask for a return if the item simply isn't for you.

3. What condition items need to be in

To be accepted, items must come back unworn, unwashed and unaltered, with the original tags and packaging intact. For hygiene reasons a few items can't be returned once unsealed (underwear, swimwear and pierced jewellery).

4. Starting a return

Send us an email at info@marybrisbane.com with your order number and why you'd like to return. After we approve it we'll give you the exact return address — shared only once approved, for security and tracking.

5. Who pays return postage

For change-of-mind returns the return postage is yours to cover. If the item is faulty or wrong, we pay the full return cost.

6. When and how you're refunded

After your return arrives and is checked, we process the refund within 7 business days (Monday to Saturday) to your original payment method. Your bank may then need a few more days to show the funds.

7. Cancelling before it ships

Not shipped yet? Reach us quickly at info@marybrisbane.com — while the order is still with us we'll cancel it and refund you in full.

8. Arrived damaged?

If your order turns up damaged or faulty, tell us within 48 hours and include a couple of photos. We'll sort out a replacement or refund at no cost to you.

9. Questions

Anything about a return or refund? Email info@marybrisbane.com.